Legal
Privacy Policy
This policy explains how Consolflora Ltd looks after personal information when you use consolflora.com, including our appointment form and flower catalogue. We keep it short on purpose, because we collect very little.
1. Who we are
Consolflora Ltd (“Consolflora”, “we”, “us”) is a flower export company based at Tumaini Estate, Nairobi, Kenya. We are the data controller for the information described here.
Privacy contact: info@consolflora.com, telephone +254 728 838 400.
2. What we collect, why, and on what basis
| Appointment form | Name and email (required). Phone or WhatsApp, company, whether you are a buyer, grower or other, the service you are interested in, your preferred date and time, how you would like to meet, and your message. Only name, email, your role, the service and a date are required. Why: to reply to you and arrange the conversation you asked for. Basis: your consent, given by ticking the box on the form, and steps taken at your request before a possible agreement. |
|---|---|
| Emails and calls to us | Whatever you choose to tell us, such as your email address, phone number and the details of your enquiry. Why: to answer you and to run any business relationship that follows. Basis: steps before an agreement, performance of an agreement, and our legitimate interest in answering enquiries. |
| Technical data | Your IP address, browser type and the pages requested, recorded by our hosting provider when you visit the website. Why: to deliver the site securely and spot abuse. Basis: our legitimate interest in keeping the website secure and working. We also hold your IP address in memory for up to one hour to limit repeated form submissions. |
What we do not do. The website itself has no user accounts, takes no payments, uses no analytics or advertising trackers, and sets no cookies. We do not sell your information. We do not add you to a marketing mailing list because you sent an appointment request. We do not make decisions about you by automated means.
Please do not put sensitive information, such as health details, in the message box. We do not need it.
3. Who receives your information
Only the people at Consolflora who need it to reply to you, and the service providers that run the website for us:
- Render hosts the website (servers in Frankfurt, Germany).
- Resend delivers the appointment form to our inbox by email.
- Our email provider hosts the mailbox that receives your request.
- Our ordering platform, if you choose to open a wholesale account. The catalogue page links to it. When you follow that link you leave this website, and the details you give there are handled on that platform under the privacy notice shown on it, not by this website.
These providers handle information only to provide their service to us. The web server itself does not keep a copy of form requests; each request is sent on by email. We may also disclose information when the law requires it.
4. Transfers outside your country
Our team is in Kenya, the website is hosted in Germany, and some of our providers run their systems in other countries, including the United States. Your information may therefore be processed outside Kenya and outside the European Economic Area. We transfer it only as far as needed to run the site and answer you, and we use providers that publish data protection terms.
5. How long we keep it
- Appointment requests: while we reply to you, and for up to 12 months afterwards. If the conversation becomes a business relationship, we keep the records we need for the contract and for tax and legal duties.
- Hosting and email delivery logs: for the short periods set by those providers.
- Rate limiting data: in memory for up to one hour.
6. Your rights
Under the Kenya Data Protection Act, 2019, and, if you are in the European Economic Area or the United Kingdom, under the GDPR, you can ask us to:
- tell you what information we hold about you and give you a copy;
- correct information that is wrong or out of date;
- delete your information, or restrict how we use it;
- stop using it for a purpose you object to;
- give you the information you provided in a portable format.
You can withdraw your consent at any time. Withdrawing does not affect what we did before. To use any of these rights, email info@consolflora.com. We will reply within the time limits set by the law that applies to you.
7. Complaints
We would like the chance to put things right first, so please contact us. You also have the right to complain to a data protection authority: in Kenya, the Office of the Data Protection Commissioner (odpc.go.ke); in the Netherlands, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl); elsewhere in the EEA, your national authority.
8. Security
The website is served over an encrypted connection (HTTPS). Access to the mailbox that receives requests is limited to our team. No system is perfectly secure, but we take care to protect what you send us.
9. Children
The website is meant for businesses in the flower trade. It is not directed at children under 18, and we do not knowingly collect their information.
10. Links to other sites
The website links to other sites, such as Thursd, where our article is published, a catalogue link, and our ordering platform. Those sites have their own privacy practices, which we do not control.
11. Cookies
See our Cookie Policy. In short, we set none.
12. Changes to this policy
If we change what we collect or how we use it, we will update this page and the date at the top.